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SHIPPING POLICY

Shipping Overview

We are committed to delivering your carefully curated essentials with efficiency and care. Every order is processed within 1-2 business days after payment confirmation, ensuring your wardrobe staples and seasonal favorites reach you in pristine condition. Our fulfillment team meticulously inspects each item before dispatch, adhering to strict quality standards tailored for delicate fabrics and structured designs.

Shipping Timeframe

While processing typically concludes within 48 hours, delivery durations vary based on your location and selected shipping method. Domestic orders generally arrive within 5-7 business days post-dispatch. International shipments may require 10-20 business days depending on customs clearance. Seasonal peaks or unforeseen carrier delays may occasionally extend these estimates, but we proactively monitor all shipments to minimize disruptions.

Shipping Costs

We offer the following shipping options: Standard Shipping (10-15 Business Days): 0-60$; Free (10-15 Business Days): 60$-9999$. These tiered rates apply automatically during checkout based on your order subtotal. Expedited shipping upgrades may be available for select regions—check your cart page for real-time options during peak seasons.

Shipping Regions

Currently serving 40+ countries across North America, Europe, and key Asian markets. We cannot ship to PO boxes, military addresses (APO/FPO), or remote islands due to carrier restrictions. Some regions may experience temporary service suspensions during political unrest or health crises—our website’s checkout system will display real-time availability for your location.

Order Tracking

Within 24 hours of dispatch, you’ll receive a tracking link via email containing:
  • Live GPS-enabled carrier updates
  • Estimated delivery windows
  • Customs clearance status (international orders)
Can’t locate your tracking email? Check spam folders or access your order history through your account dashboard.

Delayed or Lost Shipments

While 98% of shipments arrive on time, unexpected delays occasionally occur. If your tracking shows no movement for 7+ business days or the delivery date has passed, contact our support team at [email protected] with:
  • Order number
  • Last tracking update screenshot
We’ll initiate carrier investigations within 24 hours and provide replacement options if necessary.

Customs & Import Duties

International customers are responsible for all customs fees, which vary by country and order value. These charges are separate from your purchase and typically collected upon delivery. We declare all packages at full value as required by law—we cannot mark shipments as “gifts” or underdeclare values. For accurate estimates, consult your local customs office before ordering.
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Plain T-Shirts, Cotton Pants & More | PureBasics Clothing
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